FAQ

What happens if I don’t pass the licence assessment?

The RMS or Workcover Assessor will give you immediate feedback and results. If you have not passed, he will explain when you can book in again to do the licence assessment. He will notify the RTO administration and they will arrange for a re-assessment. There is a fee for re-assessment.

You must pass the accredited unit assessment BEFORE you can go on to the licensing assessments

For Trucks, you must be deemed ready for final assessment before you are “booked in” and the RMS Assessor conducts the final license assessment on a designated route. For Forklift, you must be deemed ready for final assessment before you are “booked in” and Workcover Assessor conducts the license assessment. This Assessor is not the same person who conducted your Forklift training and assessment.

What do I do if I am concerned about the level of English, or the reading and writing or maths needed for the course?

Course participants in the Truck Driving training and licence MUST have completed the RMS

knowledge test prior to coming to the training and assessment. This assumes a reasonable level of English has been achieved.

Course participants in the Forklift course do not have to complete any knowledge test prior to the course. But some written tasks and reading and completing a logbook is required.

If English is a second language or there is low literacy or numeracy that you tell us about our approach is as follows:

  • You can take home material for study
  • Extra time can be given in the training to complete the quizzes or written activities
  • Some (but not much) extra time is allowed in the assessments
  • Oral questions that can substitute for some written work
  • Oral questions are used extensively in the assessments with answers or observations recorded by the Assessor.

Mandated assessments – We are using mandated assessments and the candidate must meet the standard that is set. If they do not meet the standard because of problems with English, or reading or numeracy and understanding calculations, then they may not be able to complete the course successfully and gain a licence.

What are the zero drugs, zero alcohol and no smoking policy?

Len’s Driving School must comply with legislation and expects participants to behave and meet legal standards for truck driver training and WorkCover High Risk training during a course and using our equipment on location.

  • There is a zero drugs and alcohol policy. If the trainer or assessor or administrator suspects that the participant is under the influence of drugs or alcohol at a course, they will be advised that they cannot participate in the course. Zero alcohol means no alcohol can be consumed at breaks or at any time during a course.
  • There is a no smoking policy which means that smokers can only smoke in breaks in designated areas and cannot smoke in or around our trucks and equipment.
  • We expect participants to take a common sense approach to this policy and comply with our requests for the safety of equipment, our drivers and others.
Can my employer access my records?

Employers who pay for employees to participate in training and assessment for the workplace have a right to access your records of progress and results. You will be notified if a request is made by your employer to access your records.

If other organisations request access to your records, a request to the student for release of information may be undertaken depending on the circumstances.

Can I access my records?

Yes, you can request access to your records by sending an email the office on admin@lensdrivingschool.com.au

You will be required to confirm 3 forms of ID from your course enrolment form to verify your ID which could include:

  • Full name
  • Address
  • Date of birth
  • Date and location of training and assessment
  • Driver’s licence number

Your files can be sited at our premises but cannot be removed or copied without permission being granted by the office.

How Len’s Driving School deal with medical emergencies, speeding fines, truck or equipment breakdowns and accidents

From time to time, these unlikely events happen, so we set out our policy here for participants to understand. We talk about this again at the enrolment and induction before training commences.

  • Medical emergency

Participants give permission for our RTO staff to ring an ambulance in the event of a medical emergency and understand that you must bear the cost of this service and not hold our company or staff responsible for this or any related medical costs.

  • Fines for speeding while in our vehicles

Participants have a driving license already and must be aware of the road rules and speed limits whilst driving the truck. If you are fined for speeding or traffic light offences or any other offences whilst driving the truck under instruction, these fines and demerit points are in your name and your responsibility.

  • Accidents in the vehicle

Participants accept that you will take all care and responsibility for the truck whilst driving or operating the forklift on the worksite. The instructor cannot control the vehicle when the participant is driving, so you must accept responsibility for any accidents that occur and damage whilst you are in control. All vehicles are fully insured but where accidents and repairs happen and the participant is at fault, the participant agrees to pay the costs of repair. The costs and details will be provided in detail by the company.

  • Breakdowns

Participants accept that vehicle breakdowns do occur. Every effort will be made to repair a vehicle or find a suitable substitute to conduct the training on your booked day for minimum disruption. If this is not possible, alternate dates or times, alternate vehicles or other arrangements will be offered. But no guarantees can be made by the company in the case of breakdowns. We cannot compensate the participant for lost time or work days under these circumstances.

What happens if the person really can’t attend or wants to re-schedule the course he/she is booked into?

Len’s Driving School requires as much notice as possible if a person cannot attend a course at the booked date.  The following applies to cancellation and re-scheduling.

Changing the date of your booking and asking to re-schedule a new date:

  • You must notify the office by phone.
  • A re-scheduled date will be offered.
  • If you advise the office 2 or more days before the booked course date, the date will be changed. There is no administration charge.
  • If you advise the office under 2 days (48 hours) before the booked course date, the date will be changed if possible. There is a $90 administration charge.
  • If you advise the office  under 2 days (48 hours) and the booking was on a weekend and it cannot be changed to another weekend, the $200 weekend booking fee is non-refundable.

Cancellation of your  booking:

  • If you advise the office 2 or more days (more than 48 hours) before the booked course date, the fees paid in advance will be refunded. There is no administration charge.
  • If you advise the office under 2 days (48 hours) before the booked course date, the fees paid in advance will be refunded less a $90 cancellation charge.
  • If you advise the office under 2 days (48 hours) for a weekend course, the fees paid in advance will be refunded less the $200 weekend booking charge.
  • The fee to be refunded will be calculated in writing and you will be notified by email. For more details on refunds you can refer to our Refund Policy
How and when do you pay for the course?

Fees must be paid in advance by cash or credit card (MasterCard or VisaCard) or on the first training day.

Len’s Driving School accepts cheques in advance but not on the training day.

What is a Registered Training Organisation?

Lens Driving School is a Registered Training Organisation (RTO) and is authorised to deliver Nationally Recognised Training. RMS and Workcover NSW approves and lists the registered RTO’s that can deliver, assess and issue licence courses. The courses must be nationally recognised training.

How do I make a complaint if I am dissatisfied with the course or service provided by Lens Driving School?

Complaints Step by Step Procedure

Step 1- Talk to the people involved  In the first instance, the complaint should be discussed with the relevant member of staff – be it in administration or training. We encourage you talk directly with the person involved.

Step 2- Talk to the Manager Where that is not appropriate, the complaint can be discussed with the Operations & Marketing Manager – by phone or through email. He will seek an immediate resolution of the matter if possible.

We do expect complaints to escalate past this point. If it becomes a formal complaint, here is the procedure to follow. We will do our best to resolve the matter internally.

Step 3- A written complaint If the complainant is not satisfied with the suggested resolution, the complaint should be recorded in writing on a complaints form and submitted. This form can be downloaded from the website and sent be email. The Operations & Marketing Manager will consider the written complaint. We are a small business, so where the matter may involve the Operations & Marketing Manager or the Administration Manager, we will use an agreed third party to consider the complaint and the resolution proposed management. This will make the process fair and transparent.

Step 4 – A meeting or phone conference may be offered. Details of any meetings with the complainant will be recorded in writing and the complainant informed within 28 days of receipt of the written complaint of the RTO’s decision related to the complaint. That is the end of our RTO internal complaints process. It should in most situations be resolved at this stage.

Going external to consumer affairs – If agreement still cannot be reached, and you wish to pursue the matter, you can take the matter to the Department of Fair Trading. This is the external agency in NSW that deals with consumer complaints.

The RTO regulator’s role in complaints (ASQA) – The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training sector, it regulates courses and training providers to ensure nationally approved quality standards are met. It is not ASQA’s role to arbitrate between aggrieved parties, so they will not handle a specific complaint that has not gone through our internal processes. But ASQA does investigate complaints in order to manage the risk of training providers not complying with their legislative obligations. See their website for more information.

Assessment Appeals Step by Step Procedure

Step 1 – Talk to your Assessor  If the participant is not satisfied with or does not understand the assessment result, the Assessor will immediately discuss the feedback provided and the assessment outcome to clarify the decision of Not Yet Competent. This must be done on the same day.

Step 2- Re- marking or re- assessment with another Assessor –   If the participant is still not satisfied, this will be verbally reported to the Operations & Marketing Manager. It may be possible to re-do the assessment with another Assessor. No appeal of the original decision will be entered into. The only option is a re-assessment.

This cannot be done on the same day. It must be done within 5 working days from the original assessment day.

We do expect assessment appeals to escalate past this point. The candidate can re-enrol and sit the assessment at an agreed later date.  If it becomes a formal appeal, here is the procedure to follow. We will do our best to resolve the matter internally.

Step 3- Written appeal of the assessment decision  If the assessment decision remains Not Yet Competent after the second marking or re-sit, and the participant is still not satisfied, then the Operations & Marketing Manager shall meet with the participant to discuss the re- assessment options. The request must be submitted in an assessment appeal form within 10 days of the date of the re-sit/re-assessments. No appeal of the original decision will be entered into. The only option is a re-assessment.

Step 4- Re-enrol and re-do the training and assessment If the appellant does not pass the assessment after a 1) re-sit and 2) another assessment, there are no further avenues for appeal. We will advise the appellant that all internal processes for appeal have been exhausted.

However, re-enrolling and doing further training then assessment again is the only option. This will only be recommended if the RTO considers there is a chance that the candidate can achieve competency and gain a licence after further practice.

Going external – We will advise the student that all internal processes have been exhausted. He/she can take the matter to the Department of Fair Trading. This is the external agency in NSW that deals with consumer complaints

The RTO regulator’s role in complaints (ASQA) –. It is not ASQA’s role to arbitrate between aggrieved partiesso they will not handle a specific complaint or an assessment appeal that has not gone through our internal processes.. See their website for more information.

When does Lens Driving School ask for feedback about the course and trainer and assessments?

You will be asked to complete an Evaluation Form at the end of your course. However, if you wish to give feedback at another time you can email your comments to info@lensdrivingschool.com.au access the Evaluation Forms here.

Will I get a certificate if I drop out or do a part-course?

In most of the short courses it is a requirement that you attend the entire course and successfully complete all assessments to gain competency and get a certificate.

In long term courses (more than 6 days) you will be given a Statements of Attainment for all units successfully completed providing your fees are paid in full.

How and when do I get my results and certificate?

The Assessor will tell you the results at the end of the course and assessment.

The RMS Assessor will complete the paperwork and provide you with the RMS forms to take to your nearest Post office  RMS office.

The Workcover NSW Assessor will complete the paperwork and provide you with the Workcover forms on the same day if possible or by post within 3 working days.

The RTO Certificates will be posted to you within 2 weeks of a course.

Are there any rules I have to follow

Lens Driving School does not tolerate any harassment, victimisation, bullying or any such conduct that has the purpose or effect of interfering with an individual’s work performance or creating an intimidating, hostile, or an offensive learning environment.  This includes harassment, victimisation, bullying because of sex, race, national origin, religion, disability, sexuality or age.

If this occurs the following Disciplinary procedure will be actioned:

Lens Driving School’s goal is to create a fair and efficient environment for all students. Should any student act with disregard to any of the organisation’s policies and procedures, it may be necessary for management to take the following disciplinary action:

Stage 1: Discussion and Verbal Warning

This is a verbal conversation where students and management will discuss the events, incidents and/or issues of concern.  This discussion will result in recommendations for improvements, together with an appropriate action or training plan with timelines.  Details will be recorded and signed by all parties. Where the incident or conduct has been unacceptable and of seriousness nature, immediate training termination will take place.

Stage 2: Written Warning

If there is no significant improvement in performance as agreed in Stage 1, or another incident takes place, management will issue a written warning.

Stage 3: Third and Final Written Warning

If the disciplinary review process fails, management and the student will meet for a final meeting.  Management will provide evidence that despite the course of action taken the issue persists.  Students will be issued with the final Student warning resulting in management’s right to take the necessary disciplinary action required. Documents of reason and action taken will be placed on the student’s personal file.

When I have all the paperwork, how do I follow up and get the Workcover License?

You can apply for a high risk work licence by taking the following documents to an Australia Post Bank@Post outlet within 60 days of your assessment:

  • the blue Application for a national licence to perform high risk work (HRW Licence): New application (N4) form (provided by your RTO or assessor)
  • the blue copy of your Notice of satisfactory assessment (provided by the assessor)
  • evidence of identity documents (originals only) showing your name, photo, date of birth, signature and current address to the value of 100 points
  • a passport size and quality photograph of yourself with your name and date of birth printed on the back
  • $65 (GST free) application fee for each high risk work class being applied for.

Commonly used evidence of identity documents include:

  • an Australian birth certificate and an Australia drivers licence, or
  • an Australian drivers licence, Medicare card, ATM card and a utilities bill.

Your high risk work licence is valid for five years from the date of issue.

Why is there a separate Workcover License Assessment and a different Assessor?

All High Risk Work Assessments have to ensure they meet the Work Health and Safety Regulation 2011 (the WHS Regulation). Workplace Assessments are developed to specifically assess against these regulations and Workplace Assessors are trained to ensure all WHS requirements are understood and can be applied in the workplace.

What happens if I want to appeal the assessment decision because I think it was unfair?

Complaints, Grievance and Appeals Form

How many times can I re-do the assessments and when?

You can sit the course assessment twice. You will be given feedback and time to study the knowledge and/or practice the skills required before you re-do the assessments. Re-assessment will be at a time agreed by yourself and your assessor, and if applicable, your employer.

What happens if I don’t “pass” the practical assessment?

If you are not assessed as satisfactory on first attempt you will be given feedback and time to practice the task before attempting it again.

What happens if I don’t “pass” the theory assessment?

If you are not assessed as satisfactory on first attempt you will be given feedback and time to study the material before attempting the task again.

How and when will I be assessed?

All assessments will be conducted by appropriately qualified and experienced assessors.

The focus of assessment is to gather a range of evidence using different methods and to assess, not just knowledge but also practical skills using the equipment or truck.

For Trucks, you must be deemed ready for final assessment before you are “booked in” and the RMS Assessor conducts the final license assessment on a designated route.

High Risk Training follows the process of training delivery, theoretical assessment, practical assessment then the National Licensing Assessment on the next day or booked time. You must be deemed ready for assessment by the RTO Assessor. Forklift has a different WorkCover Assessor conducting the Licensing Assessment.

What is RPL?

RPL/RCC

Recognition of Prior Learning (RPL) and Recognition of Current Competence is the acknowledgement of competencies obtained through formal training, work experience and life experience. These processes are available to all participants and will be conducted in a manner fair to all parties involved. Through these processes we will determine whether a participant has already developed the skills and knowledge which would normally be acquired in a program of training. This allows for the opportunity to gain credentials without the duplication of learning effort.

Credit Transfer and Mutual Recognition

Lens Driving School recognises the Certificates and Statements of Attainment issued by all other Registered Training Organisations.

The applicant must provide:

  • The original Certificate or Statement of Attainment, or
  • A duplicate issued by the originating RTO

When the units of competency are not the same but may be equivalent, the outcomes shall be checked to ensure that they are equivalent

What if I already have work experience or qualifications relevant to this course?

If you have relevant prior experience or training you may be able to claim one or more of the following:

RPL/RCC

Recognition of Prior Learning (RPL) and Recognition of Current Competence is the acknowledgement of competencies obtained through formal training, work experience and life experience.

Given that you are required to do mandated assessments set down by RMS and WorkCover NSW, if you are a strong candidate, you may be able to “fast track” to the final assessment stage. Your trainer and assessor will discuss this with you on the day when he can see your confidence and skill level.

Credit Transfer and Mutual Recognition

Len’s Driving School recognises the Certificates and Statements of Attainment issued by all other Registered Training Organisations.

You must provide:

  • The original Certificate or Statement of Attainment, or
  • A duplicate issued by the originating RTO

When the units of competency are not the same but may be equivalent, the outcomes shall be checked to ensure that they are equivalent.

Candidates with a current accredited certificate from another RTO or interstate may be able to move straight to the assessment stage for the licence. Your trainer and assessor will discuss this with you on the day when he can see your paperwork and your confidence and skill level.

Do I have to do any homework or study between training days?

In two day courses you may be required to read course work in the evening and complete any quizzes or written assessments left over from the day in preparation for the next day’s training and/or assessment.

Do I have to do any reading or work before the course starts?

If you are doing a HV truck driving course, you will have completed the knowledge test prior to coming to the training and assessment.

Generally all work commences at the start of the course, however, if there are any pre-course requirements such as pre-reading you will be informed on enrolment.

What do I do if I am concerned about the level of reading and writing or maths needed for the course?

If you have any concerns regarding meeting the reading, writing or numeracy requirements of the course then you should speak to a member of Lens Driving School staff before you enrol. They will take you through the required levels for the course you are interested in and, if appropriate, work out a plan to support you to ensure you can complete the course. This is known as reasonable adjustment which means adjusting the training and assessment methods to support individual needs.

What materials does Lens Driving School supply for the course?

All the learning and assessment resources required to complete the training will be given to you at the start of the course.

What do I have to bring to a course?

You should bring completed logbooks

You should bring the completed knowledge test from RMS.

You should bring pen and paper.

You must wear clothing and closed footwear (shoes or boots) appropriate to the training.

You need to bring 100 Points ID if you’re doing the Forklift course. Specific details of clothing and footwear are included in the course information handouts and will be confirmed on enrolment.

Personal Protection Equipment (PPE), if required, will be supplied by Len’s Driving School. Forklift courses require participants to wear a high visibility vest at all times including breaks.

Where are the Lens Driving School locations?

Len’s Driving School training area, trucks and equipment is at:

  • 4/12 Bluett Drive, Smeaton Grange
  • 176 Springfield Road, Catherine Fields
  • Parking available onsite
How many people do the training and assessment?
  • HV Truck Licensing is 1:1. We only train and assess 1:1. The driver and the assessor are the only people in the truck.
  • Forklift courses have groups – There can be up to 10 people maximum in the group.
  • Bus and Coach courses have groups – There can be up to 5 people maximum in the group.
What are the start and finish times?
  • HV Truck Licensing – starts at 6.30am for sign up and payment on the day. We usually complete back at the site at 4.00pm. There are breaks during the day. RMS sets the hours required for the assessment.
  • Forklift course – starts at 8.00am and finish at 4.00pm with a half hour break for lunch.
  • Bus and Coach course – starts at 8.30am and finishes at 1.30pm
What happens to my personal details?

Len’s Driving School recognises a participant ’s right to privacy  and protects the  confidentiality of all personal information as required under the NSW Privacy and Personal Information Protection Act 1988 and Privacy Amendment (Private Sector) Act 2000 No. 155, 2000.

This includes:

  • Having password protected electronic information systems
  • Storing hard copy enrolment details and your logbooks in a secured cabinet and office.
  • Not disclosing information you provide to us unless required by RMS or WorkCover NSW.
  • The information we collect from you is protected.  Personal student files will only contain information pertinent to the student’s training and assessments.

Please note: We are obliged to submit your enrolment details and data reports to the commonwealth regulator.

What is the (EOI) ID check and 100 points check for WorkCover High Risk courses?

For any High Risk Course you must complete an evidence of identity (EOI) form and present original documents showing your name, photo, date of birth, signature and current address to the value of 100 points to the trainer or assessor before you:

  • undertake an assessment for a national licence to perform high risk work (high risk work licence)
  • attending general construction induction training

You must provide original documents, not photocopies or certified copies.

Commonly used combinations of evidence of identity documents include:

  • an Australian birth certificate and an Australian driver’s licence, or
  • an Australian drivers licence, Medicare card, ATM card and a utilities bill.

The combination of EOI documents must contain your date of birth, current residential address, photograph and signature.

The documents you provide to the assessor generally should be the same documents you provide to the Australia Post customer service officer when lodging your Application for National Licence to Perform High Risk Work – New Application form.

If you use more than one credit card, savings account card or statement, they must be from different financial institutions.

  • If you use more than one utilities bill, they must be from different utilities providers.
  • ALL documents provided must contain your name in full, not just your initials. The only exception may be a Council rates notice.

Check the EOI on the Workcover Authority of NSW website Evidence of identity form

What courses can I enrol in if I am under 18?

You can enrol in any course if you are over 16 and you can complete all the training and assessment except for the assessment for Workcover Licences. However, if you are under 18 you can still complete the unit of competency and be placed on a logbook until you are 18 when you can then complete the WorkCover Assessment.

What are the entry requirements for a Lens Driving School course?

You must be 18 years of age to complete a Workcover course. (If under 18 years of age you can still complete the unit of competency and be placed on a logbook until you are 18 when you can complete the WorkCover Assessment).

The Truck Licence courses require a current driver’s licence and have other entry requirements as follows:

Course Entry requirements
Light Rigid Vehicle (LR) Before you do this course you must:

  • be at least 19 years old
  • have held an Australian photo drivers licence for at least 12 months

Note: no previous heavy vehicle driving experience necessary

Medium Rigid Vehicle (MR) Before you do this course you must:

  • be at least 19 years old
  • have held an Australian photo drivers licence for at least 12 months

Note: no previous heavy vehicle driving experience necessary

Heavy Rigid Vehicle (HR) Before you do this course you must:

  • be at least 20  years old
  • have held an Australian photo drivers licence for at least 2 years

Note: If you have a car licence or have held a LR and/or MR licence for less than 12 months then you must obtain a HR Learner Licence

Heavy Combination Vehicle (HC) Before you do this course you must:

  • be at least 20 years old
  • have held a current NSW MR or HR truck for a minimum of 1 year

Synchromesh Truck

  • you must know how to reverse a trailer

Constant Mesh Truck (Road Ranger)

  • you must know how to operate a Constant Mesh gearbox and reverse a trailer

Note: P2 licence holders cannot upgrade to this class

Forklift (LF) Before you do this course you must:

  • be 18 years or over to be assessed
  • provide two Passport Photos (Not older the 6 months)
  • provide proof of Citizenship/Residency: Green Medicare card, Current Australian Passport, Birth Certificate or Permanent Residency documentation.
  • Provide proof of age: Current Drivers Licence or Learners Permit, Proof of Age card or Keypass ID card.
  • Have a good understanding of spoken and written English
Bus Authority Before you do this course you must:

 

Does Lens Driving School have a service guarantee?

We have the terms and conditions on the enrollment form or the quotation that forms the agreement. See list of commitments below which are our guarantee of services we will provide and your obligations as a course participant at Len’s Driving School.

What happens if I have to drop out or withdraw from a course after it has started?

The following applies to cancellation from a course after commencement:

  • The enrolment and booking fees are non-refundable.
  • Other advance payments or commitments in a payment plan will be considered on a case by case basis.
  • You must submit notice of the intention and the request for a refund in writing or email. Evidence to support the request can be submitted.
  • You must be up to date with course fees at the time of the request.
  • The request will be assessed based on information provided and the progress through the course.
  • If more than 50% of the course has been completed, full payment of all fees will be required.
  • If the request is successful, a refund administration fee is charged and deducted from the refund.
  • A refund calculation letter is provided that explains the decision.
  • Statements of Attainment for units completed and paid to date will be issued.
What commitment does Lens Driving School make when you enrol?

Upon receipt of the completed enrolment form and course fee Len’s Driving School agrees to:

  • Check ID and eligibility before confirming the enrolment;
  • confirm the course enrolment and the course date;
  • provide a receipt (tax invoice);
  • notify the government regulator as required of the booked assessment;
  • provide access to the course materials and assessments;
  • provide access to safe vehicles and equipment and learning environment;
  • provide a safe training and assessment environment at our site or the designated area of the work site;
  • provide a trainer and administration support;
  • provide a qualified and approved assessor to conduct the regulator mandated assessment;
  • provide reasonable adjustments if necessary for the participant;
  • mark, provide feedback and results on the assessments;
  • issue the RMS Certificate of Competency upon satisfactory completion OR
  • issue the Workcover Notice of Satisfactory Assessment (NSA) upon satisfactory completion AND
  • issue the RTO Statement of Attainment upon satisfactory completion if requested by the participant.
What commitment do I have to make when I enrol in a course?

You are required to accept the terms and conditions as part of the enrollment process. You will be asked to sign and acknowledge your understanding of the agreement entered into with Len’s Driving School.

You agree that:

  • Information provided for personal ID and eligibility are correct;
  • details provided on the enrollment form are correct;
  • enrollment is complete when agreed fees are paid and the money is deposited in the Len’s Driving School  account ;
  • the terms and conditions are accepted including course and administration fees and refund policy;
  • pre-course and/or pre-assessment training and logbook records are accurately completed;
  • course date and start times are set and must be followed;
  • wearing safety clothing and closed shoes is accepted and WHS operating procedures are accepted and will be followed;
  • the zero drugs, zero alcohol and no smoking policies are accepted and will be followed;
  • the medical emergency, speeding, breakdowns and accidents policy is accepted and the participants’ are responsible for their own actions and behavior as adults participating in accredited training and assessment;
  • there is reasonable adjustments for people who need some support but it is understood that interpreters and assistance is not allowed by RMS and Workcover NSW;
What do I do if I am not happy with any decision regarding refunds or course fees?
  • Customers are entitled to access the complaints process should they be dissatisfied with a Len’s Driving School decisions relating to fees, refunds or other matters.
  • This information is available here on the website in FAQ’s and the download section.
Can fees be paid in instalments?

No. They are paid in full in advance or on the day. We do offer credit card facilities.

What if Lens Driving School cancels a booking?

The following applies if we must cancel a booking or course:

  • Len’s Driving School will offer an alternate date.
  • We will discuss this with you and come to an arrangement.
  • If the change is not suitable, a 100% refund will be offered.
  • A refund and refund letter with calculations is sent to the customer.
  • The payment is processed within a maximum of 4 weeks (20 working days) from the date on the refund calculation letter.
What is the refund policy?

The following refund policy applies to all bookings:

  • If Len’s Driving School cancels a course you are entitled to a full refund. There are no administration charges.
  • Cancellations notified by email or phone more than 2 days (48 hours) prior to course / booked training date get 100% course fees paid in advance refunded. There is no cancellation charge.
  • Cancellations notified by email or phone under 2 days (48 hours) prior to course/ booked training date get 100% course fees paid in advance refunded less a $90 cancellation charge.
  • Cancellations under 2 days (48 hours) for a weekend course, get the course fees paid in advance refunded less the $200 weekend booking charge.
  • No refund – Full course fees will be charged where clients withdraw on the day of training, do not show up on the day of training  or agreed numbers do not attend on the day of training as per the quotation and agreement.
  • Len’s Driving School regrets that it cannot accept responsibility for changes to your work commitments or personal circumstances. You will not get a refund in the following circumstances:
    • Change in work hours or shifts on the day
    • Inconvenience of travel or travel issues on the day
    • Family illness or family commitments on the day
  • If in Len’s Driving School opinion, the customer would be unreasonably disadvantaged if not granted a refund – for example, a customer meets with a serious misadventure, serious illness or illness in the immediate family and you are unable to continue the course, then a refund may be considered.
  • The final decision on refunds is at the discretion of the Operations and Marketing Manager.
Can a business send a replacement person at short notice on the day?

No. Not for truck driving assessments.

Yes. Only for the Forklift course. The employer should phone the office to inform Len’s Driving School of the change and ensure the new participant has 100 points ID if required and suitable clothing for the course.

What happens if the person really can’t attend the course he is booked into?

Lens Driving School requires as much notice as possible if a person cannot attend a course. The following applies to cancellation from a course prior to commencement:

  • You must notify the office by phone if you cannot attend
  • The booking fee is non-refundable
  • A transfer to another date will be offered.
  • Requests for refunds must be in writing or email and a form is completed.
  • The fee to be refunded will be calculated and you will be notified by email. For more details on refunds you can refer to our Refund Policy
What is the weekend bookings deposit and why do you require a deposit?

Len’s Driving School requires a weekend bookings deposit so that trainers, assessors and equipment can be organised for Saturdays or Sundays. The $200 deposit is taken to make sure of your commitment to attend on the day. It is an administration charge that is part of your course fee but it is not refundable if you cancel within 72 hours and do not make another date.

How does a business get a course quote for a group or more than one person?

There are several ways a business can get a quote for a course:

* On receipt of your enquiry a staff member will contact you to discuss your needs and organise a quote.

How does an individual person book in a course at Len’s Driving School?

There are several ways you can book into a course:

  • Complete the online booking form
  • Phone: 9606 4486
  • Email: info@lensdrivingschool.com.au
  • Call in at the offices at at 4/12 Bluett Drive, Smeaton Grange 2567 (Off the freeway near Campbelltown)

What information do you have to give at the booking time?

  • Name
  • Mobile phone number
  • Email address
  • Company (if applicable)
  • Drivers Licence no
  • Course
  • Log book number (if applicable)
  • Preferred date to be trained and assessed

*On receipt of your enquiry a staff member will book you in. A reminder SMS can be sent if you request this. Otherwise, you will be expected to arrive at the date, time and place given.

What are the fees for the courses at Len’s Driving School?

Courses are individually priced depending on the course and licence. For a full list of course fees go to the Course Fees section of our website.

What is Nationally Recognised Training?

Lens Driving School deliver units of competency that are nationally recognised which means they meet industry and vocational training competency standards, plus legislation, licensing and compliance requirements for the heavy vehicle transport and construction industries.

Choose only the best and the approved RTO’s for your training and licence assessment.

Choose Len’s Driving School